Purchases by Individuals
Books may be returned by individuals for full credit (except shipping) up to 90 days from the invoice date.
Returned books must:
Damaged/defective goods may be returned. Simply notify us within 30 days of receipt of merchandise, indicating the nature of the damage and the number of books.
Church / Retail Partner Orders
Any book published by CrownCross may be returned for credit toward future purchases after 90 days from the invoice date. All we ask is that you verify that the book is still in print by checking our current order form and that your return be in good, saleable condition (undamaged, free of retail price stickers, and still on the current order form; unsaleable items will be returned and shipping costs will be charged to your account).
Returns With Invoice
To receive full credit on your return, provide us with your original invoice number and the discount received.
Returns accompanied by an invoice will be credited at full net price.
Returns Without Invoice
If you prefer to return products without providing the original invoice information, your return will be accepted and credited at a 55% discount.
For your returns to be handled in a timely manner, please note the following:
Send all returns to:
7346 S. Grant City Road
Knightstown, IN 46148